Shipping policy

At Miss Désir, each order is prepared with care and intention. Please review the information below regarding processing, shipping, and delivery.

Order Processing

All in-stock orders are processed within 1–5 business days. Pre-order items are shipped according to the estimated timeline provided at checkout.

During collection launches, promotional periods, or high-volume seasons, processing times may be slightly extended.

Once your order has been dispatched, you will receive a confirmation email containing tracking information. Delivery estimates are approximate and may vary depending on the shipping carrier.

Shipping & Delivery

Domestic Shipping (United States)

We offer shipping within the United States. Delivery typically takes 3–7 business days, depending on your selected shipping method and destination. Shipping rates are calculated at checkout.

International Shipping

International shipping is available to select destinations. Delivery timelines vary by country and are subject to customs clearance procedures.

Customers are responsible for any applicable customs duties, taxes, or import fees required by their country. Miss Désir is not responsible for delays caused by customs inspections or clearance processes. If customs duties are not paid within the required timeframe, parcels may be destroyed by local authorities.

Order Tracking

Tracking information will be provided via email once your order has shipped. Please allow up to 24 hours for tracking updates to appear within the carrier’s system.

Cancellations

Orders cannot be canceled once confirmed.

To request a cancellation prior to shipment, please contact Customer Service at bymissdesir@gmail.com. Cancellation requests are not guaranteed, and you will be notified if your request has been approved.

Customer Responsibility & Delivery Liability

Customers are responsible for providing accurate and complete shipping information at checkout and for ensuring a secure delivery location.

Miss Désir is not responsible for:

  • Orders shipped to incorrectly provided addresses

  • Lost or stolen packages marked as delivered

  • Shipping carrier delays

  • Customs clearance delays

  • Refused deliveries

  • Parcels destroyed due to unpaid customs duties

Refunds or reshipments will not be issued in these circumstances.